Objective
Quality management in ICT concerns the design, construction, maintenance, and improvement of software, but also the way IT services are provided. Software quality management, therefore, is applied throughout its life cycle. In particular, software quality refers to two distinct but interrelated concepts: a) functional quality, i.e. to what extent the software meets its specifications and design, based on functional requirements, and b) its structural quality, i.e. its non-functional specifications, reliability, maintainability and sound construction. Functional quality is evaluated through testing procedures, and structural quality through automatic or manual analysis of its internal structure and source code. For all these requirements in quality management, numerous methodologies have been developed, standards have been established and best practices have evolved. to understand the advantages and disadvantages of each approach. Graduates will be able to rapidly design a quality management policy and will gain practical knowledge from the application of these practices in Greek companies.
After successfully completing the course, students will be able to:
- develop quality management strategies
- apply best quality management practices
- evaluate the performance of quality management strategies
Learning outcomes
- Search for, analysis and synthesis of data and information, with the use of the necessary technology
- Adapting to new situations
- Decision-making
- Team work
- Working in an interdisciplinary environment
- Project planning and management
- Criticism and self-criticism
- Production of free, creative and inductive thinking
