Code

ΠΔ-320

Semester

1st

ECTS

7,5

E-Services

Lefkippos

Category

Obligatory

Instructors

Α. Prentza

Objective

The course aims to provide students with the ability to understand digital governance and knowledge of the standards that govern it. With these skills they will be able to participate in the design of effective IT governance services, with specific and measurable objectives, as well as in dissemination and awareness-raising actions. In addition, they will gain an overview of the European development in IT governance.

After successfully completing the course, students will be able to:

  • choose between established IT governance standards
  • evaluate governance strategies through measurable objectives of established standards
  • apply best practices in IT governance strategy formulation

Learning outcomes

  • Search for, analysis and synthesis of data and information, with the use of the necessary technology
  • Adapting to new situations
  • Decision-making
  • Team work
  • Working in an interdisciplinary environment
  • Project planning and management
  • Criticism and self-criticism
  • Production of free, creative and inductive thinking

Syllabus

  • Information Governance

    The failure of information systems and the necessity for the governance of digital infrastructures, definition of IT governance, principles, components of IT governance, examples and exercises.

  • Feasibility Study

    Definition and types of feasibility studies, the PIECES framework, dimensions of the business feasibility framework (digital systems feasibility, market feasibility, technical feasibility, financial feasibility, operational feasibility and legal feasibility), feasibility study document structure, examples and exercises

  • IT governance in practice

    Technology-oriented governance (e.g. governance of service-oriented architectures, cloud computing, mobile apps, things (IoT), governance based on the nature of the organization (e.g. digital banking systems, e-health, e- services, virtual organizations, digital organizations, public sector, smart cities), examples and exercises.

  • European Interoperability Framework (EIF)

    Interoperability, solutions and common frameworks for public administration, businesses and citizens, European Interoperability Strategy (EIS), European Interoperability Architecture (EIRA), EIF Levels.

  • Connecting Europe Facility (CEF) and eProcurement

    Εισαγωγή στο CEF, Υποδομή Ψηφιακών Υπηρεσιών (DSIs) και Ψηφιακές Υπηρεσίες, CEF DSIs δομή διακυβέρνησης και διαδικασίες, όργανα διακυβέρνησης, Παραδείγματα επιτυχημένων έργων PEPPOL, e-SENS, εργαλεία eProcurement .

  • European Standards in Digital Governance, Public Procurement

    From the Bangemann Report and the Lisbon Strategy to the European Interoperability Framework. The process of drawing up governance standards in the E.U. Directive 2014/55/EU and its meaning. The Peppol project, its evolution into Open Peppol. Tools such as e-CERTIS and Open e-PRIOR and their use at European level.

  • Greek E-Government Standards

    Evolution and implementation of the Greek standards: E-Government Service Provision Framework (or E-Government Framework – E-Government Framework). Framework, rules and standards for interoperability and e-Transactions services. Digital authentication framework, rules and standards. Rules, standards and certification of Public Internet sites.

  • Measurement, evaluation and Digital Single Market

    Methods and indicators for measuring and evaluating digital government services at national and European level, the impact of the digital single market on digital governance, interoperability and standards.

  • Open Data and Open Software

    The importance and use of open data. The EU Open Data Portal, Open Government Partnership (OGP), Open Data Institute (ODI) are analyzed. Good practices and emerging trends, its relation to digital governance and open standards. The future of open software in digital governance.

  • Case study

    TAxisnet and MERCURY Web Portal.

Bibliography

  • E-Government Strategy, ICT and Innovation for Citizen Engagement Edition, by Dennis Anderson, Robert Wu June-Suh Cho, Katja Schroeder SpringerBriefs in Electrical and Computer Engineering) 1st ed. 2015
  • e-Government: The Use of Information and Communication Technologies in Administration, Eric E. Otenyo and Nancy S. Lind, Teneo Press
  • Recommendation of the Council on Digital Government Strategies, OECD 2014
  • Θεσμικά ελληνικά και ευρωπαϊκά κείμενα (online)
  • Peter Weill, Jeanne Ross, 2004, “IT Governance: How Top Performers Manage IT Decision Rights for Superior Results”, Harvard Business Review Press, ISBN-10: 1591392535, ISBN-13: 978-1591392538
  • Peter Weill, Jeanne Ross, 2004, Ten Principles of IT Governance, Harvard Business Review, http://hbswk.hbs.edu/archive/4241.html
  • Peter Weill, 2004, “Don’t just Lead, Govern: how top-performing firms govern IT”, MISQ for executives
  • IT Governance Institute, 2006, “Enterprise value: Governance of IT investments, Val IT Business case”, IT Governance Institute, USA
  • IT Governance Institute, 2008, “Enterprise value: Governance of IT investments, Val IT Framework 2.0 extract”, IT Governance Institute, USA
  • Department of Information Resources, 1992, “How to Conduct a Feasibility Study for Information Technologies”, DIANE Publishing Company, Austin, Texas, USA (https://books.google.gr/books?id=NBGSPpQg3KAC&pg=PA1&hl=el&source=gbs_toc_r&cad=4#v=onepage&q&f=false)
  • Pavadee Katimuneetorn, Feasibility Study for Information Systems Projects, University of Missuri, http://www.umsl.edu/~sauterv/analysis/F08papers/Katimuneetorn_Feasibility_Study.html, Missuri, USA
  • Barry W. Boehm, Chris Abts, 2000, Software Cost Estimation with COCOMO II, Prentice Hall, ISBN-13: 978-0130266927
  • Thompson, Alan, 2005, “Business Feasibility Studies: Dimensions of Business Viability”, Best Entrepreneur, Perth
  • Isaca Organization, “A Business Framework for the Governance and Management of Enterprise IT (COBIT 5.0 An Isaca Framework)”, ISBN 978-1-60420-237-3