Code

ΠΔ-350

Semester

2nd

ECTS

7,5

E-Services

Lefkippos

Category

Obligatory

Instructors

Μ. Filippakis

Objective

The acceptance, adoption, development, implementation, and use of information technology are important research fields in the field of digital systems. But they are also special challenges for businesses and organizations. For the effective and efficient development of innovative digital systems, it is necessary to pay particular attention to the opportunities presented by digital technology and the challenges for its effective application.

This course aims to make graduates competent in the application of rules and methodologies regarding the acceptance and adoption of digital technology in organizations (and societies) as basic conditions for the successful development and implementation of digital systems. Thus, graduates will acquire the necessary knowledge to critically analyze business situations and problems and to understand the role of digital technology as part of their solution, to assess the competitive and business impacts of adopting innovative digital technology and to application of technologies of acceptance, adoption, evaluation, and use of digital systems.

After successfully completing the course, students will be able to:

  • apply digital technology acceptance and adoption methodologies
  • analyze business situations to reinforce the role of digital technology
  • evaluate the role and effects of digital technologies in the development of digital systems and services.

Learning outcomes

  • Search for, analysis and synthesis of data and information, with the use of the necessary technology
  • Adapting to new situations
  • Decision-making
  • Team work
  • Working in an interdisciplinary environment
  • Project planning and management
  • Criticism and self-criticism
  • Production of free, creative and inductive thinking

Syllabus

  • Adoption of Digital Systems

    Adoption of digital technology by organizations. Business Value Process Model. Categorization of conceptual mechanisms of adoption and use of digital technology (adoption/acceptance, initiation, appropriateness, diffusion, immediate use, improvised learning).

  • Digital Systems Success and Failure

    Success/failure factors of digital systems. Factors influencing the success/failure of digital systems (technological, organizational, cultural, social, etc.).

  • Participatory Process of Systems Development

    The principle of a coherent vision for digital change. The principle of genuine/active user participation in digital development. Mutual learning process. The principle of first-hand experience and work practices. Conflicts and dilemmas of developing digital systems. Phases of the participatory process. Professional training and exercise within the organization.

  • Acceptance Models of Digital systems

    Theories and models of acceptance of digital technology (Reasoned Action, Technology Acceptance Model (ТАМ) and extended TAM, Unified Theory of Acceptance and Use of Technology (UTAUT), Motivational Model, Theory of Planned Behavior). Adoption, Validation, Limitations and Extensions of the Model. Comparison between models.

  • Methodologies of Acceptance and Adoption of Digital Systems

    Designing questionnaires (with structured and semi-structured questions). Quantitative and qualitative analysis of generated data. Information systems evaluation techniques. Ex-ante and ex-post evaluation of information systems.

  • Issues of adoption and use of digital systems

    Systemic problems-obstacles to the widespread adoption and use of digital technology by organizations. Applying systems thinking to digital technology adoption.

  • Cloud Computing Adoption

    Adoption of cloud computing strategies (maturity and evolution scale) Benefits operational KPIs (profit growth, digital budget allocation, digital cost and increased ability to respond to SLAs).

  • Health Information Systems Adoption

    Adoption of medical and administrative health information systems. Adoption of new digital technologies in health care.

  • Mobile Digital Systems Adoption

    Models of acceptance of mobile digital systems, Success of mobile digital systems, Usability of mobile digital systems, models for adoption and use of mobile digital systems.

  • Process Innovation Adoption

    Factors influencing the adoption decisions of digital process innovation systems in organizations. Diffusion of innovation theory.

Bibliography

  • Aziz Alrafi (2009): Information Systems Adoption: A Study of the Technology Acceptance Model, VDM Verlag.
  • Harry Bouwman, Bart van den Hooff, Lidwien van de Wijngaert, Jan A G M van Dijk (2005): Information and Communication Technology in Organizations: Adoption, Implementation, Use and Effects, SAGE Publications Ltd.
  • Ahmed Seffah, Eduard Metzker (2009): Adoption-centric Usability Engineering: Systematic Deployment, Assessment and Improvement of Usability Methods in Software Engineering, Springer.
  • Sherif Kamel (2010): E-Strategies for Technological Diffusion and Adoption: National ICT Approaches for Socioeconomic Development, Information Science Reference.
  • Andrea Ordanini (2006): Information Technology And Small Business: Antecedents And Consequences of Technology Adoption, Edward Elgar Pub.
  • Pamela K. Isom, Kerrie Holley (2012): Is Your Company Ready for Cloud: Choosing the Best Cloud Adoption Strategy for Your Business, IBM Press.
  • Zahir Irani, Peter Love (2008): Evaluating Information Systems, Routledge.
  • Nauman Sheikh (2013): Implementing Analytics: A Blueprint for Design, Development, and Adoption, Morgan Kaufmann.