Code

ΜΔΑ-286

Semester

2nd

ECTS

7,5

E-Services

Lefkippos

Category

Obligatory

Instructors

G. Vassilakopoulos
V. Koufi

Objective

Business processes are main assets for any organization since they determine how they work. The main purpose of this course is to enable students analyse business processes so that they gain insight and define their performance and compliance. These are the main objectives of business process analytics. Performance is about reducing the amount of time required to take a decision and evaluating the impact of these decisions through certain criteria metrics. Compliance refers to ensuring that processes are carried out in accordance with rules and regulation and that contractual quality obligations of the services provided are met. Business Process Management Systems (BPMS) typically include an analytics component to collect and analyse data (historical and/or real time) regarding the effectiveness and efficiency criteria set with the objective to optimize the business processes. In addition, BPMSs usually include business process simulators which are used for the development of process simulation models that provide data on the effectiveness and efficiency of existing or new processes. Thus, from this course students are expected to acquire significant technical knowledge and skills in understanding the concepts and techniques of business process analysis and are enabled to apply business process analysis methods and techniques in real business environments.

After successfully completing the course, students will be able to:

  • build business process models using modeling tools based on the BPMN standard
  • perform business processes using business process management systems
  • analyze the performance of existing business processes and proceed with the improvement of processes if they are not considered satisfactory based on criteria
  • create business process management strategies and plans (plans) for the implementation of business processes within organizations
  • design and implement business process simulation techniques

Learning outcomes

  • Search for, analysis and synthesis of data and information, with the use of the necessary technology
  • Adapting to new situations
  • Decision-making
  • Team work
  • Working in an interdisciplinary environment
  • Project planning and management
  • Production of free, creative and inductive thinking

Syllabus

  • Business Process Management

    Characteristics of business processes. Evolution of Business Process Management. Life cycle of Business Process Management.

  • Identification and Modeling of Business Processes

    Construction phases of business processes. Business Process Architecture Design. Modeling business processes using the BPMN language.

  • Business Process Reengineering

    Complete business process reengineering methodology. Case study.

  • Business Process Analytics Methods and Tools

    Sources and types of data for business process analysis. Business process metrics. Business process metrics quality criteria. Types of business process analysis. Business intelligence and process simulation.

  • Big Data and Business Process Analytics

    Business Process Efficiency and Compliance Measure and improve business performance.

  • Business Process Mining

    Use process mining techniques to improve business process compliance and efficiency. Process Mining Algorithms. Process mining tools.

  • Collections of Business Process Models

    Automatic analysis of process model collections. Techniques for comparing process models. Search for process models. Behavioral analysis of process models.

  • Business Process Improvement

    Using analytical methods and technologies to improve the efficiency of business processes. Monitoring the execution of business activities. Recognition of behavioral patterns. Prediction analytics.

  • Business Process Simulation

    Performance prediction. Understanding the impact of change. Process simulation and simulation tools.

  • Case study

    Business Process Analytics Application Development in a BPM Software Environment.

Bibliography

  • Fundamentals of Business Process Management. M. Dumas, M. La Rosa, J Mendling and H.A. Reijers. Springer, 2013.
  • Process Mining. Discovery, Conformance and Enhancement of Business Processes. Van der Aalst. Springer, 2011.
  • Speech and Language Processing. D. Jurafsky and J. Martin. Pearson International Edition, 2008.
  • Workflow Modeling: Tools for Process Improvement and Application Development. Sharp and P. McDermott, Artech House, 2008.
  • Real-Life BPMN: Using BPMN 2.0 to Analyze, Improve, and Automate Processes in Your Company. Freund and B. Rücker. CreateSpace Independent Publishing Platform, 2014.
  • Improving Business Processes. Harvard Business School Press, 2010.
  • The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance. T. Boutros and T. Purdie. McGraw-Hill Education, 2013.